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Research Article 


Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand

Rojanard Waramontri.

Abstract
There is an increasing number of studies in relations to emotional intelligence and management. Moreover, various factors in an organization that are affected by the employees' emotional intelligence are the topic of interest. As the researcherísexperiences in airline business, this study aimed to find the relationship among emotional intelligence and organizational commitment of managers in the airline business. Data was collected from 60ground attendants of different airlines in Suvannabhum airport in Thailand using questionnaire method. Emotional intelligence and organizational commitment scale developed by Allen and Mayer (1990), were used as tools for data collection. The result indicated that ground attendant managers in both low cost and full service airlines had no significant difference on emotional intelligence scale. Hence, the full service airline ground attendant managers had higher level of organizational commitment than ground attendant managers of low cost airlines. The results also revealed that there was a positive relationship between emotional intelligence and the organizational commitment of ground attendant managers. This study developed suggestions for additional research, provide practical advice for airlines about the management of ground attendantsí emotional intelligence.

Key words: Emotional Intelligence, Organizational Commitment, Managers, Airlines


 
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Pubmed Style

Rojanard Waramontri. Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. EEO. 2021; 20(5): 1461-1464. doi:10.17051/ilkonline.2021.05.162


Web Style

Rojanard Waramontri. Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. http://ilkogretim-online.org//?mno=58327 [Access: April 09, 2021]. doi:10.17051/ilkonline.2021.05.162


AMA (American Medical Association) Style

Rojanard Waramontri. Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. EEO. 2021; 20(5): 1461-1464. doi:10.17051/ilkonline.2021.05.162



Vancouver/ICMJE Style

Rojanard Waramontri. Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. EEO. (2021), [cited April 09, 2021]; 20(5): 1461-1464. doi:10.17051/ilkonline.2021.05.162



Harvard Style

Rojanard Waramontri (2021) Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. EEO, 20 (5), 1461-1464. doi:10.17051/ilkonline.2021.05.162



Turabian Style

Rojanard Waramontri. 2021. Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. Elementary Education Online, 20 (5), 1461-1464. doi:10.17051/ilkonline.2021.05.162



Chicago Style

Rojanard Waramontri. "Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand." Elementary Education Online 20 (2021), 1461-1464. doi:10.17051/ilkonline.2021.05.162



MLA (The Modern Language Association) Style

Rojanard Waramontri. "Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand." Elementary Education Online 20.5 (2021), 1461-1464. Print. doi:10.17051/ilkonline.2021.05.162



APA (American Psychological Association) Style

Rojanard Waramontri (2021) Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand. Elementary Education Online, 20 (5), 1461-1464. doi:10.17051/ilkonline.2021.05.162








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