MS. ANNIE PILLAI; DR. VIDYA HATTANGADI. THE “WOW” FACTOR FOR CUSTOMER RETENTION & LOYALTY. Elementary Education Online, [S. l.], v. 20, n. 6, p. 5776–5779, 2023. Disponível em: https://ilkogretim-online.org/index.php/pub/article/view/3848. Acesso em: 3 jun. 2024.