AKUA SERWAH; LOUIS ELLEN FAGBEMI OLU; ADELAIDE SPIO-KWOFIE. Service Recovery In The Hospitality Industry In Ghana: Perception Of Customers And Service Providers. Elementary Education Online, [S. l.], v. 21, n. 1, p. 231–243, 2023. Disponível em: https://ilkogretim-online.org/index.php/pub/article/view/92. Acesso em: 22 dec. 2024.