Dr. Rajeev Sharma, and Ms. Meenakshi Kumari. “Customer Views Of Factors Affecting E-Service Quality Of Websites In Online Shopping”. Elementary Education Online 20, no. 1 (March 16, 2021): 3980–3988. Accessed January 15, 2025. https://ilkogretim-online.org/index.php/pub/article/view/2422.