A Study Of Impact Of Human Resource Mangement In Improving Total Quality Management

Abstract

The aim of this research is to examine the impact of Human Resource Management (HRM) on Total Quality Management (TQM) in the banking sector. The study explores the bank employees' opinions towards HRM and TQM practices and investigates the relationship
between HRM and TQM. The research also evaluates the effect of TQM on bank performance and examines the association between TQM practices and the demographic factors of bank employees. The research methodology is based on a descriptive survey using a questionnaire to collect data from a sample of 400 bank employees. The data will be analyzed quantitatively and qualitatively using descriptive statistics, product moment correlation, t-test for pair group and t-test for independent group, and 2x2x2 ANOVA. The
results of this research will provide insights into the impact of HRM on TQM and its effect on bank performance. Keywords: Human Resource Management, Total Quality Management, Bank employees, Bank performance, Survey.