A Systematic Literature Review On Total Quality Management In Libraries

Abstract

TQM is the main prerequisite of the century. As we know that libraries form an indispensable part of an education system.. In the present scenario of information technology, the demands of the users are growing unexpectedly and in order to satisfy these demands, the quality of the services should be improved which can be attained only thorough the implementation of TQM. TQM is an innovative tactic to effective management. It enhances the quality of goods and services of the libraries to satisfy the customers. It is the art of handling the whole to accomplish quality management. The main focus of this research paper is on the different authors’ views about the Total Quality Management in the libraries and library professionals’ perception and behaviour about the implementation of TQM. Hence this paper throws light upon various issues related to TQM and its application in the domain of the library services.