Consequences of Organizational Citizenship Behaviour in the Jordanian Telecommunication Sector: A Concept Paper

Abstract

Organizational Citizenship Behaviour (OCB) refers to the voluntary behaviour which is exhibited by the employees in the organization, as good citizens of the organization. This paper aims to provide a historical account of OCB with behavioural factors based on the existing literature. As the interest in OCB continues to grow, consistent integration of the concept becomes progressively more complex and necessary.The current study presents details of its development from the time it was first conceptualized up until the present wherein leadership style, motivation, and OCB have been used to indicate organizational effectiveness and performance. This review paper presents a framework for delineating the determinants of OCB for the benefit of practicing managers as well as discerning academics and researchers.