PATIENTS PERCEPTION TOWARDS QUALITY OF SERVICE OF TOP 5 MULTI SPECIALITY HOSPITALS IN COIMBATORE

Abstract

Coimbatore city has numerous hospitals. Apart from the Government hospital, several multi-facility hospitals function in the city. The main objective is to study about the growth of Multi-Speciality Hospitals in Coimbatore and to find the impact of service quality on customer satisfaction. For this purpose a sample of 130 was collected from the respondents and percentage analysis, rank correlation and chi-square were used as tools to analyse the data and the conclusion is that the quality of service can be increased in future period of time to increase the level of satisfaction of customers as they are satisfied medium.