Critical Review On Customer Satisfaction And Employee Satisfaction In Banks

Abstract

Banking in India faces major obstacles and opportunities. The growth of the middle class, stronger customer purchasing ability, and more moderate personal-debt habits add to the Indian banking sector. The convergence of these factors promises development in the Indian banking sector, which is currently experiencing expansion. India's dominant financial intermediaries, Indian banks, have improved considerably over the last five years, as can be seen from several metrics, including annual credit expansion, productivity, and the gross non-performing asset rate. In this article, critical review on customer satisfaction and employee satisfaction in banks has been discussed.