The Impact of Knowledge Management Capabilities, Knowledgeoriented Leadership and Innovation Adoption on the Telecom Business Performance: Moderating Role of Organizational Learning

Abstract

This study goal is to investigate the impact of knowledge management capabilities, knowledge-oriented leadership and innovation adoption on the business performance of telecom industry in Malaysia. The aim of the current study also includes the examination of moderating impact of organizational learning on the relationships of knowledge management capabilities, knowledge-oriented leadership, innovation adoption and business performance of telecom industry in Malaysia. This research has followed the quantitative method of collecting the data and used questionnaires for this goal and also examined the nexus by using smart-PLS. The results indicated that knowledge management capabilities, knowledge-oriented leadership and innovation adoption have a positive association with business performance. The findings also revealed that organizational learning significantly moderated among the
relationships of knowledge-oriented leadership, innovation adoption and business performance of telecom industry in Malaysia. This study is helpful for the upcoming researchers while investigating this area in future and also suitable for the policymakers who want to formulate policies related to the knowledge management and business performance.