Relationship of emotional intelligence and organizational commitment in airlines business: case study of ground attendants at airport in Thailand

Abstract

There is an increasing number of studies in relations to emotional intelligence and management. Moreover, various factors in an organization that are affected by the employees' emotional intelligence are the topic of interest. As the researcher’sexperiences in airline business, this study aimed to find the relationship among emotional intelligence and organizational commitment of managers in the airline business. Data was collected from 60ground attendants of different airlines in Suvannabhum airport in Thailand using questionnaire method. Emotional intelligence and organizational commitment scale developed by Allen and Mayer (1990), were used as tools for data collection. The result indicated that ground attendant managers in both low cost and full service airlines had no
significant difference on emotional intelligence scale. Hence, the full service airline ground attendant managers had higher level of organizational commitment than ground attendant managers of low cost airlines. The results also revealed that there was a positive relationship between emotional intelligence and the organizational commitment of ground attendant managers. This study developed suggestions for additional research, provide practical advice for airlines about the management of ground attendants’ emotional intelligence.