Biblio- Systematic Review of E-government Satisfaction

Abstract

One of the most important valuation tools and approaches is the satisfaction of the citizen/ users of the egovernment services and portals. Thisbiblio - Systematic paper will address all the articles published in SCOPUS& Google scholar databases that have the keywords “E-government Satisfaction” in their title. The aim of this study is to present the bibliometric aspects of most cited or productive articles, authors and journals, as well as a systematic review of the content of these articles identifying the most used independent, depended, and other variables that are used frequently with the E-Government Satisfaction.