Evaluating institutional performance according to European Excellence Model (EFQM 2013) and its impact on the intellectual capital investment

Abstract

Like many governmental organizations, Iraqi Ministry of Justice suffers from not following an advanced scientific approach. It is subject to applied and field studies in the performance evaluation process. Therefore, performance is evaluated inaccurately. It is reflected in identifying realistic strengths and weaknesses. It leads to poor treatment of weaknesses properly. It also leads to the failure of the strategic development process that takes place after the performance evaluation step. So, this study aims to provide assistance to decision-makers in the ministry researched in the strategic development process. It is done by evaluating performance according to international methodologies, using the European Excellence Model of the European Foundation for Quality Management (EFQM 2013). The ministry's failure was to adopt an internationally recognized model for assessing the level of its institutional performance. It reflects negatively on determining the level of that performance. So, it is an attempt to address weaknesses and strengthen strengths by evaluating the leadership axis and the strategy axis and its impact on investing intellectual capital as a mechanism of improvement. They were included in the strategies of the Ministry of Justice's strategic plan (2018-2022). The questionnaire derived from the criteria for the first Excellence Model was used. Ruby (the axis of leadership and the axis of strategy) and also included the criteria for investing intellectual capital as a mechanism to improve performance. A set of conclusions were reached, the most prominent of which is that there is a statistical correlation relationship with positive significance to the management of excellence in the investment of intellectual capital. The management of excellence (leadership and strategy It has a strong significant influence on the intellectual capital in the researched ministry. The study concluded with presenting a set of recommendations, including the benefit of the European Foundation for Quality Management model in the Iraqi state institutions. It adopts adopting it as an institutional framework for applying the principles of excellence in performance. There was a need to pay attention to investing in intellectual capital as an effective mechanism for improving the performance of the researched ministry and government institutions in general.