EMOTIONAL LABOR AND BURNOUT IN PAKISTANI FEMALE DOCTORS: THE ROLE OF WORK-FAMILY CONFLICT AS A MEDIATOR

Abstract

The objective of the present study was to investigate the mediating role of Work-family conflict in the relationship between Emotional Labor (surface acting) and Burnout (depersonalization) in married female doctors. A cross-sectional study was carried out on 200 married female doctors (having at least one child) working in public and private hospitals of Gujrat, Lahore, Sialkot, and Jehlum. Data was collected using the Dutch Questionnaire of Emotional Labor, Work-family Conflict Scale, and Maslach Burnout Inventory. SPSS version 22.0 was used to analyze the data. Findings revealed that Emotion Labor (Surface Acting) was found to be a significant positive predictor of work-family conflict and Burnout (depersonalization). It is also revealed that work-family conflict is a significant positive predictor of depersonalization. The findings indicated that work-family conflict partially mediates relationship between surface acting and depersonalization. The results are discussed in the light of pertinent literature and some future recommendations are given for upcoming studies.