Emotional Intelligence As A Predictor Of Coping Strategies At Work An Empirical Study Among Civil Status Employee’s Service In The Communes Of Relizane

Abstract

The focus of this study is to investigate emotional intelligence as a predictor of coping strategies at stressful situation work. In order to achieve the purposes of this study, the researchers used Bar-On measure of emotional intelligence and the measure of confrontation in the stress positions of "Andler and Parker"(CISS). The study was applied on a sample of (60) civil status employee’s service had been selected in a random sample from the communes of the province of Relizane. After confirming the psychometric properties of the measurement instruments and data processing by the statistical package for social sciences version20, the results show that coping strategies can be predicting through EI, in addition the steep wise regression show that only the dimension of positive impression can be a predictor of coping strategies but the dimensions of (Intrapersonal, Interpersonal, Stress management, Adaptability, General mood) can not be a predictors.