Impact Of Covid-19 Outbreak On The Work-Life Balance Of Service Professionals

Abstract

The COVID-19 pandemic has compelled businesses globally to accelerate their transition to internet operations. Human resource management is pivotal in these transformations, aiding organizations in maneuvering through the unpredictable present and future. To ensure the company's longevity and employees' work-life balance, Human Resource Management must effectively manage personnel within businesses, particularly during crises such as COVID-19. Modifications in regulations, methodologies, work environments, and employee contentment are gaining significance as the future introduces more adaptable, remote-compatible, digital work standards. This study aims to investigate the effect of the COVID-19 epidemic on the work-life balance of service professionals. The E-Survey approach is employed to gather data from respondents. Service professionals working in different industries were selected using purposive convenience sampling technique of non-probability method. The sample of 197 service professionals was used in the present study.  The study found that the ‘work from home’ (WFH) model adopted by the organizations during COVID-19 outbreak did not maintain the work–life balance of service professionals. Further, the study also found that there is association between service professional’s gender, income group and age with professional’s choice of preference for the work from home/ work place and the strength of association is average, moderately strong and weak for professional’s gender, income group and age respectively.