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EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY

Nguyen Van Tien, Hoang Thi Ngoc Nghiem.

Abstract
Human resources are valuable assets for the organization in general, and the accounting services in particular. Accounting services provide products and services, so apart from facilities and finding financial resources, accounting organizations' competitive factor is human resources quality. Therefore, the paper aims to determine the factors affecting employees' job satisfaction that jeopardizethe loyaltyof accounting service enterprises in Ho Chi Minh City (HCMC). The results showed five factors, including leadership and colleagues; training and promotion; nature of work, salary, and welfare; working conditions. All five factorsaffecting employees' job satisfaction affectaccounting service enterprises' loyaltywith 5% significance. Since then, the authors gave several recommendations to enhanceemployees' job satisfactionand loyalty.

Key words: Employee, satisfaction, loyalty, accounting, service, and BUH.


 
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Pubmed Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. EEO. 2021; 20(5): 1918-1927. doi:10.17051/ilkonline.2021.05.211


Web Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. http://ilkogretim-online.org//?mno=60931 [Access: April 09, 2021]. doi:10.17051/ilkonline.2021.05.211


AMA (American Medical Association) Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. EEO. 2021; 20(5): 1918-1927. doi:10.17051/ilkonline.2021.05.211



Vancouver/ICMJE Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. EEO. (2021), [cited April 09, 2021]; 20(5): 1918-1927. doi:10.17051/ilkonline.2021.05.211



Harvard Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem (2021) EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. EEO, 20 (5), 1918-1927. doi:10.17051/ilkonline.2021.05.211



Turabian Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. 2021. EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. Elementary Education Online, 20 (5), 1918-1927. doi:10.17051/ilkonline.2021.05.211



Chicago Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. "EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY." Elementary Education Online 20 (2021), 1918-1927. doi:10.17051/ilkonline.2021.05.211



MLA (The Modern Language Association) Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem. "EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY." Elementary Education Online 20.5 (2021), 1918-1927. Print. doi:10.17051/ilkonline.2021.05.211



APA (American Psychological Association) Style

Nguyen Van Tien, Hoang Thi Ngoc Nghiem (2021) EMPLOYEES' JOB SATISFACTION AFFECTING LOYALTY: A CASE STUDY OF ACCOUNTING SERVICE ENTERPRISES IN HO CHI MINH CITY. Elementary Education Online, 20 (5), 1918-1927. doi:10.17051/ilkonline.2021.05.211








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