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2023, Vol: 22, Issue: 3
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Research Article 


Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels

Dr. Vandana Mishra Chaturvedi.

Abstract
Quality of service is the relationship between delivery and customer satisfaction. It is a strong desire to remain in the hotel business and they are doing (or exercising) great efforts on behalf of the PLA hotel. It is sometimes called the psychological connection of the person to the hotel business. This research defined four service quality criteria, concentrating only on the front office personnel, and examined the expectations and perception levels of consumers for these services. The findings of this quantitative service quality evaluation may offer insights into how consumers rank the service quality and evaluate customer happiness.

Key words: Customer perception, standard service quality, service satisfaction, SERVQUAL gap of customers, Front office employee.


 
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Pubmed Style

Dr. Vandana Mishra Chaturvedi. Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. EEO. 2021; 20(1): 5829-5836. doi:10.17051/ilkonline.2021.01.612

Web Style

Dr. Vandana Mishra Chaturvedi. Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. https://ilkogretim-online.org/?mno=91868 [Access: September 07, 2023]. doi:10.17051/ilkonline.2021.01.612

AMA (American Medical Association) Style

Dr. Vandana Mishra Chaturvedi. Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. EEO. 2021; 20(1): 5829-5836. doi:10.17051/ilkonline.2021.01.612


Vancouver/ICMJE Style

Dr. Vandana Mishra Chaturvedi. Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. EEO. (2021), [cited September 07, 2023]; 20(1): 5829-5836. doi:10.17051/ilkonline.2021.01.612


Harvard Style

Dr. Vandana Mishra Chaturvedi (2021) Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. EEO, 20 (1), 5829-5836. doi:10.17051/ilkonline.2021.01.612


Turabian Style

Dr. Vandana Mishra Chaturvedi. 2021. Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. Elementary Education Online, 20 (1), 5829-5836. doi:10.17051/ilkonline.2021.01.612


Chicago Style

Dr. Vandana Mishra Chaturvedi. "Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels." Elementary Education Online 20 (2021), 5829-5836. doi:10.17051/ilkonline.2021.01.612


MLA (The Modern Language Association) Style

Dr. Vandana Mishra Chaturvedi. "Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels." Elementary Education Online 20.1 (2021), 5829-5836. Print. doi:10.17051/ilkonline.2021.01.612


APA (American Psychological Association) Style

Dr. Vandana Mishra Chaturvedi (2021) Analysing The Role Of Standard Service Quality In Front Office Of Five Star Hotels. Elementary Education Online, 20 (1), 5829-5836. doi:10.17051/ilkonline.2021.01.612


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